1. Getting Started

Introduction to ACW

FISSS is the certifying authority for apprenticeships in Wales and hosts Apprenticeship Certificates

Wales (ACW).

Working in partnership with the UK Commission for Employment and Skills (UKCES), FISSS shares the

belief that a sectoral approach is the best way to create the conditions for increased investment in skills

which will, in turn, drive enterprise, create jobs and deliver sustainable economic growth.

ACW is a web based system that is designed to enable access to training providers, employers and

apprentices to request Apprenticeship completion certificates.

FISSS sits in the middle of a hub and spoke model where SSC/SSBs use ACW to:


• Receive requests for certificates from learning providers, employers or apprentices.


• Review submitted requests and evidence provided and either approve or reject, with appropriate

reason/s and certification requests.


• Print and issue Apprenticeship completion certificates, providing that all of the current Apprenticeship

framework requirements have been met.


It is unlikely that many individual apprentices will be directly requesting their completion certificate via

ACW and they are more likely to do this via their training provider. However, the ACW system does

facilitate apprentices applying directly for their own completion certificates.

NB: The Completion Certificate Claim form must be completed by the person who is submitting the

Apprenticeship Completion Certificate Claim (also known as claimant) to confirm that all components

of the Apprenticeship framework have been completed.

You can locate the form on the home page of the ACW home page: http://www.acwcerts.co.uk/. When the form has been completed it will need to be uploaded to the Apprenticeship Certification Wales (ACW) system.

Getting Access to ACW

Providers (known as Centres) need to register to get access to ACW. This is done by completing an online registration request form which can be accessed via: www.acwcerts.co.uk/register_centre


Centres select all of the SSCs/SSBs (known as Certification Bodies) they need to work with and once the registration form is submitted, the ACW access request is sent to the Administrator at each of the selected Certification Bodies.


ACW Administrators at each of the relevant Certification Bodies register the Centre and create an Administrator account and password which is then sent to the e-mail address provided on the submitted ACW access request form.


Certification bodies also assign Centres the necessary access to the required frameworks. Centre Administrators can now access ACW and can create additional user accounts within their organisation.


They can now use ACW to input learner data and load the evidence required to claim an Apprenticeship completion certificate.

Logging In


• Go to www.acwcerts.co.uk


• Click on the Login button.

• Enter your Username and Password.


• Click the Login button to enter.


• Please refer to the system checker to make sure your system meets the ACW system requirements.


— Green ticks are confirmation your system is compatible.


— Red denotes incompatibility.




Should you have any problems logging in with your username and password, please contact the relevant Certification Body.


Alternatively please contact the ACW Support Team:


Telephone: 0300 303 4444


E-mail: acw@fisss.org






Please be aware that the Username and Password are both case sensitive.


Keep all passwords in a safe place and do not reveal them to anyone. ACW follows the history of each Apprentice by tracking login details.


If additional user accounts need to be added then the Admin User will be able to set up accounts for colleagues to access the system.


How do I check my computer meets the minimum specification?

Using ACW

Please check to see that the computer you are using meets the following requirements below and has the features listed on the right set as enabled. This is to ensure that your use of this application is as efficient as possible.



In order to process the amount of data and functions of the application, we recommend that your processor speed should be at least 1 Gigahertz (GHz).


System Memory

You will need at least 2 Gigabytes (2GB) of System Memory (RAM) to ensure all the features of the application are working smoothly.


Operating System

As our application is designed for the web, the application is compatible with all the newer operating systems (Windows XP onwards, Lion OSX, Linux).


Web Browser

Whilst we aim to build our application to work on the majority of web browsers we strongly recommend updating your browser to the latest version to ensure your computer is displaying the website as intended.
Supported versions are:
MS Edge
IE 11Safari > v7
Chrome > v22
Firefox > v27

If you are an Internet Explorer user please ensure you have the latest version.With IE there are some further versions with support but with this the users will have to enable it, IE 8,9,10 only on Windows 7 or later, however we would recommend using Google Chrome or Firefox instead.

Proxy or Cached Version

In order to speed up the loading of a website web browsers and proxies (a system often used within organisations to manage all their users) use a technique called Caching which takes a snapshot of the website and shows it to the user when they re-visit it later. This is beneficial for websites that don’t often change, however this can be a problem for our application as it will show, for example, an apprentice’s old status thus causing issues. If you are unsure about this setting please speak to your IT department.



If you experience any issues accessing our application you may need to ask your IT Department to whitelist the website address http://acwcerts.co.uk/.


For more information or to contact the ACW Support Team, please e-mail acw@fisss.org or call 0300 303 4444.


Your Computer Details

Operating System:
Screen Size:
AJAX Support:


What browser do you recommend using for the ACW System?

For full functionality we recommend using Mozilla Firefox, Google Chrome and Opera. You may encounter some display issues when using Microsoft Internet Explorer.

Is there a minimum specification for computers that you recommend to get optimum performance from the ACW System?

For optimum performance we recommend:




– 3MB broadband connection (or faster)

– Gigahertz (GHz) processor (or faster)

– 2GB of RAM (or more)

– No hard disk requirement. ACW is a web-based system that requires no software to be installed on your computer(s).




Please note that ACW runs on PC and Mac, as well as on Linux.



Once you have logged in to ACW, you will see this home screen with the following options:


1. Apprentices – View, Add or Bulk Upload

apprentices, search for and edit apprentice details.


2. Rejected – View and update apprentices for certification.


3. Awaiting Certification – View and update apprentices

awaiting certification.


4. Certificate Approved – View apprentices that are

waiting for their certificate to be printed. Once they have

been printed the apprentice will be removed from this folder.


5. Notifications – View messages from the Federation and

Certification Bodies about system/certification process

changes or updates.


NB:- The numbers in brackets, on each of the tabs,

indicates the number of records currently active within each

of the tabbed categories.


ADDITIONAL OPTIONS – along bottom of screen


6. Top – Takes you back to the top of the current screen.


7. Contact Us – Contact details for Federation for Industry

Sector Skills and Standards Managers of ACW.


8. Users – Allows users of ACW to be created.

More information can be found here.


9. Organisation Details – Check organisation details.


10. Search Tools – You can use the search tools to filter

information. More information can be found here