Knowledge Base / I have purchased credits, using BACS, but have yet to receive my credits. Where are they?

Have you/your finance department completed a BACS transfer to our account? A BACS confirmation is given to the finance user after they have completed the order for the credits. This confirmation has a submission reference number and our bank details. A transfer into our account must be completed before you receive your credits. Bank transfers usually take 3-4 working days. If you do a same-day transfer, your credits will be available the next day. If this payment has been made more than 4 working days ago please contact ACW CPS team on 0845 072 5600.

Posted in: 5. Central Payment System (CPS) (FAQ)