Knowledge Base / Introduction to ACW

FISSS is the certifying authority for apprenticeships in Wales and hosts Apprenticeship Certificates

Wales (ACW).

Working in partnership with the UK Commission for Employment and Skills (UKCES), FISSS shares the

belief that a sectoral approach is the best way to create the conditions for increased investment in skills

which will, in turn, drive enterprise, create jobs and deliver sustainable economic growth.

ACW is a web based system that is designed to enable access to training providers, employers and

apprentices to request Apprenticeship completion certificates.

FISSS sits in the middle of a hub and spoke model where SSC/SSBs use ACW to:


• Receive requests for certificates from learning providers, employers or apprentices.


• Review submitted requests and evidence provided and either approve or reject, with appropriate

reason/s and certification requests.


• Print and issue Apprenticeship completion certificates, providing that all of the current Apprenticeship

framework requirements have been met.


It is unlikely that many individual apprentices will be directly requesting their completion certificate via

ACW and they are more likely to do this via their training provider. However, the ACW system does

facilitate apprentices applying directly for their own completion certificates.

NB: The Completion Certificate Claim form must be completed by the person who is submitting the

Apprenticeship Completion Certificate Claim (also known as claimant) to confirm that all components

of the Apprenticeship framework have been completed.

You can locate the form on the home page of the ACW home page: When the form has been completed it will need to be uploaded to the Apprenticeship Certification Wales (ACW) system.

Posted in: 1. Getting Started