Knowledge Base / Will I be refunded if a learner does not complete their apprenticeship?

Unfortunately if an apprentice is rejected or fails and never receives a certificate we won’t refund the used credit. The ACW system is designed to give users the opportunity to check the apprentice has all the correct evidence for their certificate before payment is taken, you can review every tab and there is a pop-up designed to help identify if anything is wrong with the submission. A candidate shouldn’t be changed from Entered to Pending Certification if there are any uncertainties about the candidate’s likelihood to succeed. Also once in Pending Certification costs are incurred by the Certification Bodies who have to check and verify the evidence.

Posted in: 6. Central Payment System (CPS) (FAQ)