Knowledge Base / Will I be refunded if a learner is entered and submitted twice, or entered in error?

Unfortunately if two credits have been used against the same candidate due to an error in your organisation we are unable to refund the second credit. Equally if a learner is submitted in error we will not refund the credit. It is the responsibility of the Centre to manage the apprentices uploaded to ACW and to monitor their progress.

Posted in: 5. Central Payment System (CPS) (FAQ)