This framework is for apprentices developing into the role of ‘subject matter expert’ for digital application skills within their workplace. Typically this will be in a smaller business, outsourcing their IT technical support but needing someone in house to liaise with external suppliers and provide on-the-job help internally for colleagues, or in a larger business looking for advanced IT skills to develop efficient, application-based solutions. The framework is defined at Level 2 and 3.

Apprentices may progress to IT professional helpdesk support, database or web development/digital content management roles.