1. Getting Started (7 Topics)

Getting Access to ACW

Providers (known as Centres) need to register to get access to ACW. This is done by completing an online registration request form which can be accessed via: www.acwcerts.co.uk/register_centre   Centres select all of the SSCs/SSBs (known as Certification Bodies) they … Continue reading

Logging In

  • Go to www.acwcerts.co.uk   • Click on the Login button. • Enter your Username and Password.   • Click the Login button to enter.   • Please refer to the system checker to make sure your system meets … Continue reading

How do I check my computer meets the minimum specification?

Using ACW Please check to see that the computer you are using meets the following requirements below and has the features listed on the right set as enabled. This is to ensure that your use of this application is as … Continue reading

What browser do you recommend using for the ACW System?

For full functionality we recommend using Mozilla Firefox, Google Chrome and Opera. You may encounter some display issues when using Microsoft Internet Explorer.

Is there a minimum specification for computers that you recommend to get optimum performance from the ACW System?

For optimum performance we recommend:       – 3MB broadband connection (or faster) – Gigahertz (GHz) processor (or faster) – 2GB of RAM (or more) – No hard disk requirement. ACW is a web-based system that requires no software … Continue reading

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2. Administration (4 Topics)

Disable User Accounts

  The Certification Body Administration User can disable accounts on the system. By disabling the account it will mean that the record of previous work is kept but the User will no longer have access to the system.   • … Continue reading

View or Amend Organisation Details

This is where you can view/edit your organisation details. If there are any amendments you cannot make please contact the relevant Certification Body.

Download Reports

Within the Organisation Details tab select the yellow Report tab. Here you can use the drop down menus ‚to select the information you would like detailed in the report.   • Click on the Download Report button and this will … Continue reading

Add or Edit Users

To add a new user:   — Select the Users Tab and click Add User. — Enter all of the information ensuring that the contact details are correct. — Once complete, select Create Item.       To edit an … Continue reading

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3. Apprentices (11 Topics)

Bulk Upload Apprentices

  Under the Apprentices tab  you have the facility to bulk upload ‚ apprentices to the ACW system.   There is a template available for you to download and populate. Once complete you will need to save the document … Continue reading

How to Search for an Apprentice

The Apprentice Tab allows you to search for and view all Apprentices undertaking an Apprenticeship within your training facility.   There are a variety of search options, using both text and drop down menus. This allows you to set the … Continue reading

Adding Evidence to an Apprentice Record

  The Certificate Evidence tab provides a list of all evidence required for certification. All evidence must be loaded separately next to each requirement.   — Select the Browse button, a pop up will open where you can select the appropriate … Continue reading

Submit an Apprentice for Certification

  • Once you have uploaded all evidence, go to the Status tab and change the status to Pending Certification. This will open a validation box where you can check:   — Mandatory fields have been completed.   — All … Continue reading

Printing or Exporting Apprentice Data

  Use the drop-down to select the number of Apprentices to print (up to maximum of 100).   • Select Print View‚ to print the list view of the selected number of Apprentices   • Select the Export All button … Continue reading

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4. Central Payment System (7 Topics)

Guidance Document

We have created a useful how to document which explains step-by-step how the new Central Payment System will work. The guide gives an overview of the system and describes the differences between the 3 payment methods;   – Pre-pay by … Continue reading


The Federation is the designated Certifying Authority for Apprenticeships in Wales. To manage this process the Federation developed a bespoke, online system, known as Apprenticeship Certificates Wales (ACW). Through this system the Federation delegates responsibility to individual Certification Bodies (Sector … Continue reading

Finance User Profile

Only one person within the training organisation will be authorised to purchase credits for Apprenticeship certification and will normally be assigned to the Finance User role.   There are two payment options to pre-pay for credits, either via a credit … Continue reading

Payment Methods – Pre-Pay Credit Card

Once logged into the central payment system you will see the dashboard homepage summarising recent activity in purchasing credits.   – The latest purchase details basic information of your previous transaction.   – The summary of credits details current credit levels and how many … Continue reading

Payment Methods – Pre-Pay BACS

Once logged into the central payment system you will see the dashboard homepage summarising recent activity in purchasing credits.   – The latest purchase details basic information of your previous transaction.   – The summary of credits details current credit … Continue reading

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5. Central Payment System (CPS) (FAQ) (19 Topics)

Will certification bodies still be certificating Apprenticeships?

Yes the certification bodies have the expertise in place to certificate their frameworks and so they will continue to process the certificates. It is only the payment system that is changing.

What is ‘Company House Number’ ?

This can also be called the Company Registration Number (CRN) and is allocated by Companies House on registration of a company and is an eight-digit number or two alpha characters followed by a six-digit number. You will find it on … Continue reading

I am being asked to create a Finance User account on ACW when I change a learner’s status to “Pending Certification”. Why am I being asked this?

With the introduction of the new Central Payment System each Centre is required to register a Finance User to allow you to pay for apprenticeship certificates. Please register here http://acwcerts.co.uk/register_finance_user Once you register, your account will be fully active within 5 … Continue reading

What do I put in the ‘notes section’ ?

This box is for you to leave any additional information that we need to know when setting up your profile. This could be any other centre locations that work through the one finance system/under one finance director.

Am I the correct person to register for a Finance User account?

In a lot of the documentation we have used the term ‘Finance Director’ what we mean by this is the person who will be signing off any Apprenticeship Certification payments, either entering the credit card details or signing off BACs … Continue reading

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