1. Getting Started (7 Topics)

Introduction to ACW

FISSS is the certifying authority for apprenticeships in Wales and hosts Apprenticeship Certificates Wales (ACW).   Working in partnership with the UK Commission for Employment and Skills (UKCES), FISSS shares the belief that a sectoral approach is the best way … Continue reading

Getting Access to ACW

Providers (known as Centres) need to register to get access to ACW. This is done by completing an online registration request form which can be accessed via: www.acwcerts.co.uk/register_centre   Centres select all of the SSCs/SSBs (known as Certification Bodies) they … Continue reading

Logging In

  • Go to www.acwcerts.co.uk   • Click on the Login button. • Enter your Username and Password.   • Click the Login button to enter.   • Please refer to the system checker to make sure your system meets … Continue reading

How do I check my computer meets the minimum specification?

Using ACW Please check to see that the computer you are using meets the following requirements below and has the features listed on the right set as enabled. This is to ensure that your use of this application is as … Continue reading

What browser do you recommend using for the ACW System?

For full functionality we recommend using Mozilla Firefox, Google Chrome and Opera. You may encounter some display issues when using Microsoft Internet Explorer.

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2. Administration (4 Topics)

Add or Edit Users

  To add a new user:   — Select the Users Tab and click Add User. — Enter all of the information ensuring that the contact details are correct. — Once complete, select Create Item.       To edit … Continue reading

Disable User Accounts

  The Certification Body Administration User can disable accounts on the system. By disabling the account it will mean that the record of previous work is kept but the User will no longer have access to the system.   • … Continue reading

View or Amend Organisation Details

This is where you can view/edit your organisation details. If there are any amendments you cannot make please contact the relevant Certification Body.

Download Reports

Within the Organisation Details tab select the yellow Report tab. Here you can use the drop down menus ‚to select the information you would like detailed in the report.   • Click on the Download Report button and this will … Continue reading

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3. Apprentices (12 Topics)

Add a Single Apprentice

  Step 1 of 3   There are two ways to add an apprentice – one at a time using the form or a bulk upload via a CSV file.   To add a single apprentice, ensure that you are … Continue reading

Bulk Upload Apprentices

  Under the Apprentices tab  you have the facility to bulk upload ‚ apprentices to the ACW system.   There is a template available for you to download and populate. Once complete you will need to save the document … Continue reading

How to Search for an Apprentice

The Apprentice Tab allows you to search for and view all Apprentices undertaking an Apprenticeship within your training facility.   There are a variety of search options, using both text and drop down menus. This allows you to set the … Continue reading

Adding Evidence to an Apprentice Record

  The Certificate Evidence tab provides a list of all evidence required for certification. All evidence must be loaded separately next to each requirement.   — Select the Browse button, a pop up will open where you can select the appropriate … Continue reading

Submit an Apprentice for Certification

  • Once you have uploaded all evidence, go to the Status tab and change the status to Pending Certification. This will open a validation box where you can check:   — Mandatory fields have been completed.   — All … Continue reading

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4. Central Payment System (8 Topics)

Guidance Document

We have created a useful how to document which explains step-by-step how the new Central Payment System will work. The guide gives an overview of the system and describes the differences between the 3 payment methods;   – Pre-pay by … Continue reading

Video Tutorials – How To Make Payments

To help with the transition to our new Central Payment System we have created three video tutorials which explain the different payment options.   Central Payment System – Pre-Pay by BACS   Central Payment System – Pre-Pay by Credit Card … Continue reading


The Federation is the designated Certifying Authority for Apprenticeships in Wales. To manage this process the Federation developed a bespoke, online system, known as Apprenticeship Certificates Wales (ACW). Through this system the Federation delegates responsibility to individual Certification Bodies (Sector … Continue reading

Finance User Profile

Only one person within the training organisation will be authorised to purchase credits for Apprenticeship certification and will normally be assigned to the Finance User role.   There are two payment options to pre-pay for credits, either via a credit … Continue reading

Payment Methods – Pre-Pay Credit Card

Once logged into the central payment system you will see the dashboard homepage summarising recent activity in purchasing credits.   – The latest purchase details basic information of your previous transaction.   – The summary of credits details current credit levels and how many … Continue reading

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5. Central Payment System (CPS) (FAQ) (20 Topics)

If we pay via credits is there a minimum purchase?

No there is no minimum or maximum. You can buy as few or as many as you require.

How often do we need to purchase credits?

You can purchase credits as often as you need. This could be daily, weekly or monthly. There is a facility for a minimum threshold within the system which can be set by you. Once this threshold is reached an email … Continue reading

I have purchased credits, using BACS, but have yet to receive my credits. Where are they?

Have you/your finance department completed a BACS transfer to our account? A BACS confirmation is given to the finance user after they have completed the order for the credits. This confirmation has a submission reference number and our bank details. … Continue reading

I am being asked for credit card details though my method is BACS.

When you change a learner to “Pending Certification”, ACW will ask for credit card details, if you don’t have any credits in your account, as a means of alternative payment. Your Finance User will need to log in to CPS … Continue reading

What is the Central Payment System?

The central payment system is a new function inbuilt within the Apprenticeship Certificates Wales (ACW) system. Previously payment was made to the Apprenticeship Certification Bodies which meant that there are more than 20 different processes for payment. The new centralised … Continue reading

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