1. Getting Started (7 Topics)

Overview

Once you have logged in to ACW, you will see this home screen with the following options:   1. Apprentices – View, Add or Bulk Upload apprentices, search for and edit apprentice details.   2. Rejected – View and update … Continue reading

Introduction to ACW

FISSS is the certifying authority for apprenticeships in Wales and hosts Apprenticeship Certificates Wales (ACW).   Working in partnership with the UK Commission for Employment and Skills (UKCES), FISSS shares the belief that a sectoral approach is the best way … Continue reading

Getting Access to ACW

Providers (known as Centres) need to register to get access to ACW. This is done by completing an online registration request form which can be accessed via: www.acwcerts.co.uk/register_centre   Centres select all of the SSCs/SSBs (known as Certification Bodies) they … Continue reading

Logging In

  • Go to www.acwcerts.co.uk   • Click on the Login button. • Enter your Username and Password.   • Click the Login button to enter.   • Please refer to the system checker to make sure your system meets … Continue reading

How do I check my computer meets the minimum specification?

Using ACW Please check to see that the computer you are using meets the following requirements below and has the features listed on the right set as enabled. This is to ensure that your use of this application is as … Continue reading

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2. Administration (4 Topics)

Add or Edit Users

To add a new user:   — Select the Users Tab and click Add User. — Enter all of the information ensuring that the contact details are correct. — Once complete, select Create Item.       To edit an … Continue reading

Disable User Accounts

  The Certification Body Administration User can disable accounts on the system. By disabling the account it will mean that the record of previous work is kept but the User will no longer have access to the system.   • … Continue reading

View or Amend Organisation Details

This is where you can view/edit your organisation details. If there are any amendments you cannot make please contact the relevant Certification Body.

Download Reports

Within the Organisation Details tab select the yellow Report tab. Here you can use the drop down menus ‚to select the information you would like detailed in the report.   • Click on the Download Report button and this will … Continue reading

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3. Apprentices (11 Topics)

Manage Rejected Apprentices

  • The Rejected tab allows you to view all of the Apprentices that have been rejected for certification, by the Certification Body. The number in brackets on the tab indicates the number of Apprentices that are currently in this … Continue reading

Manage Apprentices Awaiting Certification

The system prevents two users editing an apprentice’s record at the same time. This will appear as being Locked. When the second user tries to open the record they will be presented with a read-only view. You can see who … Continue reading

Checking Evidence & Changing the Status

  If there are queries raised by either the Centre or Certification Body regarding certain pieces of evidence FISSS have the final say.   FISSS will look at the evidence on the system and if accepted will add a note … Continue reading

View Awaiting Certification

  (also referred to as Pending Certification)   • The Awaiting Certification Tab allows you to view all of the Apprentices that are awaiting certification. The number in brackets on the tab indicates the number of Apprentices that are currently … Continue reading

View Certificate Approved

  • The Certificate Approved Tab allows you to view all of the Apprentices that have been authorised for certification and waiting for their certificate to be printed. The number in brackets on the tab indicates the number of Apprentices … Continue reading

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4. Central Payment System (7 Topics)

Guidance Document

We have created a useful how to document which explains step-by-step how the new Central Payment System will work. The guide gives an overview of the system and describes the differences between the 3 payment methods;   – Pre-pay by … Continue reading

Introduction

The Federation is the designated Certifying Authority for Apprenticeships in Wales. To manage this process the Federation developed a bespoke, online system, known as Apprenticeship Certificates Wales (ACW). Through this system the Federation delegates responsibility to individual Certification Bodies (Sector … Continue reading

Finance User Profile

Only one person within the training organisation will be authorised to purchase credits for Apprenticeship certification and will normally be assigned to the Finance User role.   There are two payment options to pre-pay for credits, either via a credit … Continue reading

Payment Methods – Pre-Pay Credit Card

Once logged into the central payment system you will see the dashboard homepage summarising recent activity in purchasing credits.   – The latest purchase details basic information of your previous transaction.   – The summary of credits details current credit levels and how many … Continue reading

Payment Methods – Pre-Pay BACS

Once logged into the central payment system you will see the dashboard homepage summarising recent activity in purchasing credits.   – The latest purchase details basic information of your previous transaction.   – The summary of credits details current credit … Continue reading

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5. Central Payment System (CPS) (FAQ) (19 Topics)

How will I pay for certificates?

If you use the Pay-As-you-Go method, every time you change a learner to “Pending Certification”, ACW will ask you for card details to certify that learner. If you use BACS or Pre-Pay Credit Card, the registered Finance User will need … Continue reading

Can I be invoiced for payments?

Unfortunately we can’t issue invoices. The Central Payment System is following the legislation for payment upon application which prevents us sending invoices. However, if using the BACS method, a BACS Confirmation is given to the Finance User at the end … Continue reading

When will payment need to be made?

Payment is made at the time of application. When you change the status of an apprentice’s record to pending certification the system will request payment or deduct a credit from your organisation’s bank of credits.

Does the £25 include VAT?

The certificates are not VAT applicable; £25 is the total cost per certificate.

Will I be refunded if a learner does not complete their apprenticeship?

Unfortunately if an apprentice is rejected or fails and never receives a certificate we won’t refund the used credit. The ACW system is designed to give users the opportunity to check the apprentice has all the correct evidence for their certificate … Continue reading

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