1. Getting Started (7 Topics)

What browser do you recommend using for the ACW System?

For full functionality we recommend using Mozilla Firefox, Google Chrome and Opera. You may encounter some display issues when using Microsoft Internet Explorer.

Is there a minimum specification for computers that you recommend to get optimum performance from the ACW System?

For optimum performance we recommend:       – 3MB broadband connection (or faster) – Gigahertz (GHz) processor (or faster) – 2GB of RAM (or more) – No hard disk requirement. ACW is a web-based system that requires no software … Continue reading


Once you have logged in to ACW, you will see this home screen with the following options:   1. Apprentices – View, Add or Bulk Upload apprentices, search for and edit apprentice details.   2. Rejected – View and update … Continue reading

Introduction to ACW

FISSS is the certifying authority for apprenticeships in Wales and hosts Apprenticeship Certificates Wales (ACW). Working in partnership with the UK Commission for Employment and Skills (UKCES), FISSS shares the belief that a sectoral approach is the best way to … Continue reading

Getting Access to ACW

Providers (known as Centres) need to register to get access to ACW. This is done by completing an online registration request form which can be accessed via: www.acwcerts.co.uk/register_centre   Centres select all of the SSCs/SSBs (known as Certification Bodies) they … Continue reading

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2. Administration (4 Topics)

Add or Edit Users

  To add a new user:   — Select the Users Tab and click Add User. — Enter all of the information ensuring that the contact details are correct. — Once complete, select Create Item.       To edit … Continue reading

Disable User Accounts

  The Certification Body Administration User can disable accounts on the system. By disabling the account it will mean that the record of previous work is kept but the User will no longer have access to the system.   • … Continue reading

View or Amend Organisation Details

This is where you can view the organisation details. If there are any amendments required please contact the relevant Certification Body.

Download Reports

Within the Organisation Details tab select the yellow Report tab. Here you can use the drop down menus ‚to select the information you would like detailed in the report.   • Click on the Download Report button and this will … Continue reading

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3. Apprentices (12 Topics)

Submit an Apprentice for Certification

  • Once you have uploaded all evidence, go to the Status tab and change the status to Pending Certification. This will open a validation box where you can check:   — Mandatory fields have been completed.   — All … Continue reading

Printing or Exporting Apprentice Data

  Use the drop-down to select the number of Apprentices to print (up to maximum of 100).   • Select Print View‚ to print the list view of the selected number of Apprentices   • Select the Export All button … Continue reading

Manage Rejected Apprentices

  • The Rejected tab allows you to view all of the Apprentices that have been rejected for certification, by the Certification Body. The number in brackets on the tab indicates the number of Apprentices that are currently in this … Continue reading

Manage Apprentices Awaiting Certification

  The system prevents two users editing an apprentice’s record at the same time. This will appear as being Locked. When the second user tries to open the record they will be presented with a read-only view. You can see … Continue reading

Checking Evidence & Changing the Status

  If there are queries raised by either the Centre or Certification Body regarding certain pieces of evidence FISSS have the final say.   FISSS will look at the evidence on the system and if accepted will add a note … Continue reading

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4. Bulk Upload (5 Topics)

Bulk Upload Template – CSV Format

Please note, if you wish to use the CSV method for Bulk Upload, you will need to contact the ACW Support team for the CSV file. Once you have the file you will be able to follow this guidance on … Continue reading


This guide is designed to take you through the Bulk Upload process step by step. It has been designed to be interactive and so when you see text in this format: example link, it means that there is a link … Continue reading

How Do I Access The Bulk Upload Facility?

In order to use the Bulk Upload facility you will need to log into www.acwcerts.co.uk   Once logged in under the Apprentices tab  you will see the option Bulk Upload ‚.   This will take you to the Bulk … Continue reading

Bulk Upload Codes

The spreadsheet requires all mandatory fields to be completed for the Apprentice and Employer details. Both of these have drop down menus for selections to be made such as ethnicity and gender. Where there is a drop down menu, a … Continue reading

Bulk Upload Template – Excel Format

When you are on the Bulk Upload page you are able to download the Excel (XLS) empty template . You can either save the file or open the document. It will open within Excel.   TIP We recommend that you … Continue reading

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5. Central Payment System (8 Topics)

Guidance Document

We have created a useful how to document which explains step-by-step how the new Central Payment System will work. The guide gives an overview of the system and describes the differences between the 3 payment methods;   – Pre-pay by … Continue reading

Video Tutorials – How To Make Payments

To help with the transition to our new Central Payment System we have created three video tutorials which explain the different payment options.   Central Payment System – Pre-Pay by BACS   Central Payment System – Pre-Pay by Credit Card … Continue reading


The Federation is the designated Certifying Authority for Apprenticeships in Wales. To manage this process the Federation developed a bespoke, online system, known as Apprenticeship Certificates Wales (ACW). Through this system the Federation delegates responsibility to individual Certification Bodies (Sector … Continue reading

Finance User Profile

Only one person within the training organisation will be authorised to purchase credits for Apprenticeship certification and will normally be assigned to the Finance User role.   There are two payment options to pre-pay for credits, either via a credit … Continue reading

Payment Methods – Pre-Pay Credit Card

Once logged into the central payment system you will see the dashboard homepage summarising recent activity in purchasing credits.   – The latest purchase details basic information of your previous transaction.   – The summary of credits details current credit levels and how many … Continue reading

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6. Central Payment System (CPS) (FAQ) (20 Topics)

Will I be refunded if a learner does not complete their apprenticeship?

Unfortunately if an apprentice is rejected or fails and never receives a certificate we won’t refund the used credit. The ACW system is designed to give users the opportunity to check the apprentice has all the correct evidence for their certificate … Continue reading

Will I be refunded if a learner is entered and submitted twice, or entered in error?

Unfortunately if two credits have been used against the same candidate due to an error in your organisation we are unable to refund the second credit. Equally if a learner is submitted in error we will not refund the credit. … Continue reading

If we pay via credits is there a minimum purchase?

No there is no minimum or maximum. You can buy as few or as many as you require.

How often do we need to purchase credits?

You can purchase credits as often as you need. This could be daily, weekly or monthly. There is a facility for a minimum threshold within the system which can be set by you. Once this threshold is reached an email … Continue reading

I have purchased credits, using BACS, but have yet to receive my credits. Where are they?

Have you/your finance department completed a BACS transfer to our account? A BACS confirmation is given to the finance user after they have completed the order for the credits. This confirmation has a submission reference number and our bank details. … Continue reading

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