This website is operated by the Federation for Industry Sector Skills & Standards (“we”, “us” and “our” below).
The Federation for Industry Sector Skills and Standards represents, promotes and supports the 21 Sector Skills Councils (SSCs) across the UK. Our members are groups of employers who have chosen to collaborate on skills in their sectors. Although our members are businesses, not individuals, we do collect and use personal information relating to individuals as part of our activities. This is primarily in order to manage our membership and to help us support and promote workplace skills generally throughout the UK.
Please note that this policy applies only to our website and not to the web sites of other organisations to which we may provide links. We are not responsible for the privacy policies or practices of such third party sites and you should make your own enquiries in respect of them.
Collection of your information
We will collect personal information if you contact us or make an enquiry. The personal information which you may provide can include your name, work address, mailing address, chosen email for the member profile, company/organisation and current job within the company/organisation.
We may also collect personal information from you when you access the website for auditing usage of the site and for general administration purposes. The information we may collect will comprise some or all of the following: your name, address, telephone and fax numbers, e-mail address, IP address and post code. Your IP address is a unique identifier for your computer, but should not be linked to any information from which you are personally identifiable.
We may in some cases collect information about you that may not be personal data. For example the type of Internet browser you are using, the type of computer operating system you are using, and the domain name of a website from which you linked to our website.
Use of your information
We will use your personal information for membership administration purposes if your company/organisation is, or applies to be a member, In addition, we may also use your personal information for the following purposes:
- To confirm your identity
- To administer the membership of your company/organisation
- To update and correct our membership records
- To carry out statistical and market analyses, including benchmarking exercises, to enable us to understand you better and improve our services
- To develop, test and improve our systems
- To notify you about changes to our services
- To ensure the content of our website is presented in the most effective manner for you and for your computer
- To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
- To improve our website to ensure that content is presented in the most effective manner for you and for your computer.
- to detect, investigate and prevent activity we think may be potentially illegal, unlawful or harmful, including:
- fraud prevention and detection (including credit scoring and credit checking where we have sought your consent);
- for management and auditing of our business operations including accounting
- to comply with legal and regulatory obligations, requirements and guidance
- to detect, investigate and prevent activity we think may be potentially illegal, unlawful or harmful, including:
We also use your personal information to inform you of news we think you would find interesting and any new features and offers relating to ACE360. You can opt out of this service at any time using the ‘unsubscribe’ function.
Retaining your personal information
Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:
- We will keep personal information held as part of our membership records for the duration of that organisation’s membership. At the end of the membership, we will delete the majority of records and only retain the minimum information necessary to deal with any future issues; and/or
- Retention periods in line with legal and regulatory requirements or guidance
We may share your personal information with third parties but only in the strictly limited circumstances set out below.
- In certain circumstances we may share your personal information with affiliated companies and service providers who perform functions on our behalf such as our internet service provider. These third parties must at all times provide the same levels of security for your personal information as us and will be bound by a legal agreement to keep your personal information private and secure.
- We may also supply your personal information to government bodies and law enforcement agencies but only: if we are required to do so by the requirements of any applicable law; if in our good faith judgment, such action is reasonably necessary to comply with legal process; to respond to any claims or actions; or to protect our rights or those of our customers and the public.
We are committed to protecting the privacy of your personal data. We use appropriate standards of technology and operational security to protect personal information including a secure server and network firewall connection. Operationally, access to personal information is restricted to authorised personnel who are under a duty to maintain the confidentiality and security of such information.
Internet and Data Storage
The Internet is inherently insecure. Personal information submitted by means of the Internet may be vulnerable to unauthorised access by third parties. Submission of personal information using the Internet is at your own risk. We will take reasonable and appropriate technical measures to ensure that your personal information is stored in a secure manner. However, we shall have no liability for disclosure of data due to errors in transmission or the fraudulent, negligent or other illegal acts of a third party, such as ‘Hacking’. Any transmission of personal information on or through the use of our website is at your own risk
Transmission of Data Overseas
In certain circumstances, we may transfer your personal information to countries outside the European Economic Area. This may include circumstances where we use service providers who are based outside the EEA or who use “cloud” infrastructure which means that their servers are based all over the world. Where we transfer your information to companies outside the EEA, we will make sure it’s protected in a manner that is consistent with how your information will be protected by us. This can be done in a number of different ways for instance:
- The country that we send the information to might be approved by the European Commission.
- The recipient company might have signed up a contract obliging them to protect your information.
- The recipient is located in the US and is a certified member of the EU-US Privacy Shield scheme.
In other circumstances the law may permit us to otherwise transfer your information outside the EEA. In all cases however, we will ensure that any transfer of your information is compliant with the Data Protection Legislation.
You have a number of legal rights in relation to the information that we hold about you, including:
- Right to access: You have the right to request access to your personal data held by us. Requests are to be made in writing, electronically and information will be provided in a commonly used electronic format. Requests will be handled within one month of receipt of the request, and free of charge with the exception of where requests are manifestly unfounded or excessive we hold the right to charge a reasonable fee taking into account the administrative costs of providing the information. More information can be found at https://ico.org.uk/for-the-public/personal-information/.
- Right to rectification: You have the right to have personal data rectified if inaccurate or incomplete. Where the personal data in question has been disclosed to a third party, they will be made aware of the rectification where possible. Requests are to be made in writing, electronically, and will be handled within one month of receipt of the request.
- Right to erasure: You have the right to request the deletion or removal of personal data in the following circumstances:
- Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
- When you withdraw consent.
- When you object to the processing and there is no overriding legitimate interest for continuing the processing.
- The personal data was unlawfully processed (i.e. otherwise in breach of the GDPR).
- The personal data has to be erased in order to comply with a legal obligation.
This does not provide an absolute “Right to be forgotten”. Where the personal data in question has been disclosed to a third party, we will inform them about the erasure of the personal data, unless it is impossible or involves disproportionate effort to do so. Personal data will be erased by removal from our internal and cloud servers.
- Right to restrict processing: You have a right to ‘block’ or suppress processing of personal data if you contest its accuracy; have objected to the processing; processing is unlawful and you oppose erasure; we no longer need the personal data but you require the data to establish, exercise or defend a legal claim. Where the personal data in question has been disclosed to a third party, we will inform them about the restriction on processing of the data, unless it is impossible or involves disproportionate effort to do so.
- Right to data portability: You have the right to obtain and reuse your personal data for your own purposes. Requests are to be made in writing, electronically, and will be handled within one month of receipt of the request.
- Right to object: You have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics. Requests will be dealt with and have immediate effect with no right for refusal.
You can also contact us to exercise your right to request that:-
- We stop using your personal information for certain purposes
- Your information is provided to you in a portable format
- Decisions about you are not made by wholly automated means
Many of the rights listed above are limited to certain defined circumstances and we may not be able to comply with your request. We will tell you if this is the case.
If you choose to make a request to us, we will aim to respond to you within one month. We will not charge a fee for dealing with your request.
You also have the right to make a complaint with the Information Commissioner at www.ico.org.uk if you think that any of your rights have been infringed by us.
All requests will be dealt with in your own merit, and in accordance with the Data Protection Legislation guidance.
Should a data breach occur, we have compliant procedures in place to investigate and report the matter to the Individual. In the event of a breach, it will be reported to you within 72 hours of discovery. A record of any breaches will be kept by the company.
You can exercise your rights by contacting us using the details set out in the “Contact Address” section below.
Federation for Industry Sector Skills & Standards
64a Cumberland Street,
Registered Charity No: SC026655