This apprenticeship framework for the role of Police Community Support Officer (PCSO) has been developed with the support of the four Welsh police forces and the British Transport Police for a standardised pan-Wales approach.

PCSOs are an important complement to policing and recruits will:

• Engage and communicate with the community
• Gather information and intelligence
• Provide initial response to incidents
• Respond to incidents proportionate to role and powers
• Problem solve-with medium to long term community solutions including partnership work