This Level 3 apprenticeship in Operational Delivery has been designed for apprentices to develop the knowledge, skills and behaviours required to perform competently as Operational Delivery Officers in the Civil Service.

Successful completion of this Apprenticeship (Level 3) framework reflects the ability to identify and use relevant understanding, methods and skills to complete tasks and address problems that, while well defined, have a measure of complexity. This includes taking responsibility for initiating and completing tasks and procedures, as well as exercising autonomy and judgement within organisational parameters. It also reflects awareness of different perspectives or approaches with an area of study or work.

This Level 3 framework can be completed within 24 months. Job roles –

Public Sector Operational Delivery Officer

Delivery Officers make sure that citizens get the services and protection they need, and help people understand what is available and what they need to do to comply with the rules. They make a difference every day to the lives of millions of people. They do hundreds of jobs in most departments and agencies in central government.

They also work in local government, delivering services for towns, cities, boroughs or counties.

This apprenticeship will give you great development opportunities to equip you to be an internationally-recognised professional in the part of the Civil Service that really makes things happen for customers and businesses.