Active IQ

We have worked closely with Active IQ to produce this comprehensive guidance and have received their approval that the examples shown are either acceptable or unacceptable evidence of learner achievement.


We will be continually reviewing and developing this guidance page and would really appreciate your feedback and help to do this.


NB: If you have an example of learner achievement evidence from Active IQ, that is not currently included within this guidance, but you believe that it would be acceptable, then please send us a copy for our review and consideration. If the decision is that it should be acceptable then it will be added to our library of acceptable evidence. Equally, if it is deemed to be unacceptable we will include it in the library of unacceptable evidence examples.


Acceptable Evidence


This section has examples of ACCEPTABLE evidence and highlights the key data requirements which make them acceptable as robust confirmation of learner achievement.


Each example has a key so you can clearly see what you need to look for on your evidence. These are the key pieces of data that individual Certification Bodies will look for when checking an Apprenticeship Completion Certificate claim. Their presence ensures that the evidence being submitted meets regulatory and quality requirements and if any of these are missing, incomplete or illegible then the evidence will not be accepted and an ACW rejection will be made.


Click on a thumbnail to increase the size of the image. To close an image, click on the cross in the top left hand corner of the screen. To increase image size further, select the View Full Size Button on the screen. Scroll through the carousel of evidence examples by clicking on the big arrow heads at the edges of the screen. To exit the carousel, click on the cross in the top left hand corner of the screen.

Unacceptable Evidence


This section has examples of evidence that we have been advised by the Awarding Organisation are UNACCEPTABLE as they do not meet the required regulatory and quality requirements for robust learner achievement.

Additional Information

Active IQ offers a free service that allows individuals to verify that an Active IQ awarded certificate is genuine. This facility may be of particular use for:

  • Learners who wish to share their unique certificate details for the purposes of confirming their attainment in a particular subject area
  • Employers who wish to verify the authenticity of an individual’s qualification certificate/s that have been presented to them
  • Training providers who wish to verify the authenticity of an individual’s qualification certificate/s for the purposes of Exemption or Recognition of Prior Learning (RPL).

To verify a qualification certificate, simply visit this page, enter the required details and then click the ‘Verify’ button. The qualification number and certificate number can be found on the learner’s certificate, and the forename and surname should be entered exactly as printed on the certificate; the date of birth is OPTIONAL and does not have to be entered for a basic verification.


You can authenticate our new format certificates through AuthentiQual. The QR code in the top right hand corner of the certificate contains a unique reference.

On a paper certificate, the QR code can be scanned with a mobile phone or any device with a QR scanner app (usually free to download). If you have an e-certificate on your computer, you can click on the QR code to be taken to the AuthentiQual site where you will find definitive information on the validity of the certificate. This service is available 24 hours a day.


What formats of evidence are acceptable?

Any evidence that is uploaded to ACW must be good quality with all of the required data present, complete and clearly visible. The following commonly used file formats are all acceptable and are ones that we guarantee can be opened by Certification Bodies:- PDF, JPEG, DOC, TIF, PNG, ZIP.


Other formats can be uploaded to ACW but there could be an issue for Certification Bodies in opening evidence that is in an unusual file format. Please note there is a 3MB file size limit and it may be necessary for files to be compressed prior to being uploaded to ACW.


Any single file that is to be used as evidence for more than one Apprenticeship component should have the correct tick boxes selected when the file is uploaded. This will ensure that a copy will be accessible from each of the selected component placeholders on the ACW Evidence Tab.


NB:  For any evidence that contains the achievement details of more than one qualification (e.g. a learner’s PLR), can you please clearly indicate which specific entry, or entries, are being submitted as learner achievement evidence.


Created 14.10.16