A new feature is being rolled out on ACW to collect data on Welsh language delivery for each learner. This will be implemented from 1st July 2025.
 
The information on ACW (Welsh data) is being collected to support the Welsh Government’s More than just Words strategic framework and Action Plan. It will give evidence of the use of Welsh by learners who are completing social care and childcare apprenticeships in Wales.
 
The Welsh language belongs to us all. The Welsh Language Act (1993) was an act that officially put the Welsh language on an equal footing with the English language within Wales.
 
Please forward this information on to colleagues in your team who certify apprenticeships.
 
FAQ’s
 
What’s changing?
We are adding a Welsh language delivery question on ACW. This will sit under the Framework tab. There’s a screenshot below of how it will look. You will be able to choose one code from the list. Then click ‘Update item’.
 

 
Why?
It will assist us with our reporting responsibilities with Welsh Government around the Welsh language as part of their More than just words strategic framework and action plan. This information we will capture via ACW will be current whereas the Lifelong Learning Wales Record (LLWR) data has a time lag of up to 9 months.
 

The Welsh Language (Wales) Measure 2011 is a significant piece of legislation that establishes Welsh as an official language in Wales, ensuring it is treated no less favourably than English. The Measure modernises the legal framework for the use of the Welsh language in public services, including the establishment of the Welsh Language Commissioner to oversee its implementation. It also includes provisions for a Welsh Language Partnership Council and aims to improve the delivery of public services in Welsh.
 

Welsh language standards are legislative and promote and facilitate the Welsh language, and ensure that the Welsh language is not treated less favourably than the English language in Wales.
 
What do I need to do whilst certifying?
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Whilst uploading a new apprentice, you will need to add the learner’s Welsh language learning and assessment code which will sit under the Framework tab.

 

Is this mandatory?
Yes, this is a mandatory field.
 
When is this being implemented?
From 1 July 2025
 
Where do I find information on the learner’s Welsh language learning and assessment preference including which codes to use?
You can find more information on this in the Apprenticeship Specification Guidance. Section I14 ‘Welsh Language Requirements’ provides a link to the recording of accurate data which has further guidance on which code to use.
 

If I’ve entered a learner onto ACW before the Welsh language learning assessment code was implemented on 1 July 2025; will I need to re-enter the candidate’s information?
No, you wont need to re-enter the information. When you send the learner for Certification, the Welsh language learning assessment code box will appear to be completed before you submit.
 

Which framework components do I need to consider?
Just to clarify that any component of the framework completed in Welsh or bilingually, including ESW and ESW proxies are relevant when choosing the Welsh language delivery code.
 
Who can I contact for more information?
You can contact appcerts@socialcare.wales for queries.
 
Welsh Translation
 

From 1 June 2025, the cost of an Apprenticeship Framework completion certificate in Wales, processed and issued through the Skills Federation’s online ACW system, will increase by £5.00. The new fee will be £30.00 per certificate.
 

This change reflects the ongoing commitment of the Skills Federation to deliver a high-quality and efficient certification service, which it has provided since 2012. The last adjustment to certification pricing was made in 2020.

 

In addition to processing certification claims, the Skills Federation also:

 

• Maintains the secure IT infrastructure that supports the ACW system
• Has continuously developed and improved the ACW software over the past 13 years, in line with regulatory requirements and user feedback
• Provides well-regarded online and telephone customer support
• Offers accessible, up-to-date online guidance and support materials
• Implements stringent quality control processes to ensure claims are accurately and promptly handled within agreed service levels

We understand that current economic conditions are difficult for many, and there is never an ideal time for a price increase. However, the Skills Federation is a registered charity that delivers all of these services without any public funding.

 

As the designated Certifying Authority in Wales, the Federation, and its Members, must ensure the service remains financially sustainable. Despite already taking significant steps to reduce fixed costs, a modest increase is now necessary to continue meeting our statutory responsibilities and to maintain the high standard of service expected by training providers, employers, and Apprentices.

 

The new fee of £30 will come into effect on 1 June 2025. The ACW system will be updated accordingly, and all tokens purchased on or after this date will be charged at the new rate.
 

It is with a degree of sadness that, from 5pm 30th April 2025, we will be withdrawing our ACW Framework library from service.
 

The ACW library was launched in late 2019 and replaced the old Apprenticeship Frameworks Online (AFO) system. It has served as a publicly available website hosting, downloadable versions, of current ACW frameworks, for all sectors and levels, and it also served as an easy to access repository of archived versions of each framework.
 

The library has served our users well for many years but, as part of the 2020 transition of the Issuing Authority role from Sector Bodies to the Welsh Government, it was always planned that Welsh Government would develop their own Apprenticeship Framework library.
 

Their new Framework library has now been launched and can be accessed here.
 

From 30th April 2025, there will be no further access to the framework library on the ACW website.
 

If you have any questions relating to the above then please contact the ACW Support Team via acw@skillsfederation.org or by calling 0300 303 4444 option 1.
 

 

Each year the Federation carries out an annual, online survey of its key customers, to collect their views on a number of issues, such as the operational performance of its online certification systems, ACE, ACW and MAO and its newest platform, ACE360, an online End Point Assessment platform.  Users are specifically asked to rate their experiences of the support and guidance that they get from both the Federation and individual Certification Bodies.

 

A summary report of the findings from the 2022 survey can be accessed here.

 

Thanks to everyone who took part in the survey and for your valuable feedback.

 

The Welsh Government has launched a £40 million skills and jobs fund which will help incentivise employers to take on and train new workers, including Apprentices and young people. It is hoped that these financial incentives will encourage the creation of up to 6,000 Apprenticeships.
 

Apprenticeships have a vital role in supporting the recovery of the economy and in supporting those most likely to be negatively impacted as a result of COVID-19. Investment in upskilling and reskilling existing staff will be vital to ensure that businesses have the necessary capability and skills in their workforce to recover and transform their business, to adapt to changing markets and implement new business models.
 

As we start to come out of lockdown, the real effects on the local and national economy are going to become more evident and it will continue to be a challenging time. There is a need to continue to build and position Apprenticeships with businesses across Wales and to promote the benefits that Apprentices bring. They are looking to target those businesses that have slowed down during this period and will need to re-group and re-energise by injecting fresh, new talent into the business as well as targeting those sectors that have longevity and businesses that can offer Apprenticeships as part of their recovery and ongoing recruitment strategy.

 

Apprenticeships can help to offer employers a way to strengthen their business further and to access quality training to help build a pipeline of skilled, motivated talent. The Apprenticeship Programme will continue to help employers during recovery, as Wales’ primary driver for upskilling the workforce.

 

Any employer in Wales, regardless of size or sector, can benefit from the four new Apprenticeship incentives, which will run from 1 August 2020 to 28 February 2021.
 

1. *INCENTIVE PAYMENT FOR EMPLOYING 16-24 YEAR OLDS

Up to £3,000 to hire a young Apprentice, aged 16-24.

*This incentive applies to Apprenticeships delivered at levels 2-5 only.

*Payments will be restricted to ten Apprentices per employer.

 

2. *INCENTIVE PAYMENT FOR EMPLOYING APPRENTICES AGED 25 AND OVER

Up to £2,000 to hire a new Apprentice aged 25 and over.

*This incentive applies to Apprenticeships delivered at levels 2-5 only.

*Payments will be restricted to ten Apprentices per employer.

 

3. *INCENTIVE FOR RE-EMPLOYMENT OF REDUNDANT APPRENTICES

Up to £2,600 to employers for the re-employment of redundant Apprentices to allow them to complete their training.

*This incentive applies to Apprenticeships delivered at levels 2-5 only.

*This incentive applies to those Apprentices made redundant after 23 March 2020.

*The Apprentice must continue to follow the same Apprenticeship Framework Pathway.

 

4. *INCENTIVE FOR EMPLOYING DISABLED PEOPLE

£1,500 to employers for each new Apprentice they hire.

*This incentive applies to Apprenticeships delivered at levels 2-5 only.

*Payments apply to all Apprentices identified as disabled, irrespective of age.

*Payments can be claimed in addition to the 16-24, 25 and over and redundancy incentives.

 

The Apprenticeship incentives are outlined in full here: – https://businesswales.gov.wales/skillsgateway/skills-and-training- programmes/Apprenticeships/funding-available

 

An Apprenticeships campaign, aimed at employers, will be live from November 16^th and will run for a period of four weeks.

Exceptions

* Employers recruiting on zero hour contracts are ineligible for the Apprenticeship recruitment incentives.

* Shared Apprenticeship models are ineligible for the Apprenticeship recruitment incentives.
 

Providing a high-quality and efficient service for our customers is at the forefront of everything that we do in the Federation – especially during these challenging times. We are all having to do things differently, and it’s very likely that we all need to adjust to new ways of working.
 

With this in mind, we wanted to let you know about the interim measures that we have put in place to support training providers. We need to ensure that you -on behalf of your Apprentices- are still able to submit a claim for an Apprenticeship certificate, and receive confirmation that completion has been successfully approved.
 

All of our Sector Bodies have business continuity plans in place, and are continuing to process Apprenticeship certification claims submitted via our online certification system.  However, the batch printing and dispatching of actual certificates has already become a challenge for many of our partners, and this will probably become increasingly problematic over the coming weeks.
 

We want to reassure you – the Federation has been working in partnership with relevant governmental departments and has taken the appropriate steps to address this issue.
 

The plan calls for Sector Bodies to continue processing certification claims in the usual manner and -if everything is in order- to change the Apprentice’s status to “Approved”.
 

At that point, the system will automatically send out an Apprenticeship Achievement Confirmation notification to the relevant Centre.  This e-mail will confirm the date of Achievement Approval, and will contain all the relevant Apprentice data – including details of the Apprenticeship achieved.
 

Finally, a copy of the Apprentice Achievement notification will be sent out to the specific system user submitting the certification claim, as well as the Centre Admin User account.
In the interim, you can use the e-mail notification system to confirm Apprenticeship Achievement with the individual Apprentice, their Employer, and relevant Funding Bodies etc.
 

All printed certificates will be generated and dispatched once business operations are able to return to normal.
 

We plan to implement this new process early next week, and will be sending out further notifications to confirm when it is operational.
 

Should you have any further questions or require additional support, please make sure to contact your relevant Sector Body.  A full list of Sector Body contacts can be found here.
 

You can also contact the Federation for Industry Sector Skills and Standards directly via our e-mail or by calling 0300 303 4444 then option 3.
 

We want to offer this interim certification confirmation facility, as an alternative and flexible solution in cases where the printing of certificates is not going to be possible. We hope that this will help both you and your Apprentices, by enabling you to receive confirmation of their Apprenticeship Achievement.
 

Thank you for your continued support and cooperation during this incredibly challenging time – rest assured that we, and our members, are here to help you.
 

In February 2020, we updated the latest version of the Acceptable Evidence Guidance for ACW. Since then we have made the following changes:
 

New Page; University of the Arts London (UAL): We have added a UAL certificate.
 

If you have any questions relating to the changes then please contact the ACW Support Team via acw@fisss.org or by calling 0300 303 4444 option 1 then option 3.
 

In February 2019, we updated the latest version of the Acceptable Evidence Guidance for ACW.
 

Since then we have made the following changes:
 

Changes to Existing Pages;
 

UK NARIC: We have added two screenshots to comply with the latest ESFA guidance.
 

If you have any further questions relating to this issue then please contact the ACWSupport Team via acw@fisss.org or by calling 0300 303 4444 option 1 then option 2.
 

The Instructus office is closed today for a staff event. Phone calls and emails will not be answered today. It will be re-opening as normal on Monday 30th September at 9am and they will respond to your queries then.

In March 2018, we updated the latest version of the Acceptable Evidence Guidance for ACW. Since then we have made the following changes:
 

Changes to existing pages:
 

SQA: we have updated the evidence to include screenshots and reports from their updated online systems as well as new unacceptable examples.
 

EAL: we have added newly branded acceptable certificates.
 

If you have any questions relating to this issue then please contact the ACW support team via acw@fisss.org or by calling 0300 303 4444.